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My Internet is not working after moving to new location

Karthikeyan
Daten-Fan

Hi Team,

Internet connection moved as Move order no XXX.

technician called me he said work is done from my side if any issue reach to vodafone customer center.
I reached online store and they said new technician will reach to you, at same time i got sms to book technician on 17-March.
I got letter with new customer number with Technician appointment on 17-March ==> I am not sure why i received new cunstomer number.

I am coming back to issue I am tried to activate with MI code and its state DSL connection interpreted and in modem light is blinking in router page its showing DSL connection not avaliable.

Could you please  assit me on this issue as without internet its very diffcult to work from home as now i am using mobile network for office work.

 

Edit: @Karthikeyan Order number removed.

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1 Antwort 1
DanyG
Moderatorin

Hi Karthikeyan,

 

as I can see, the activation already happened, but there is a trouble ticket open for you. A technician will come to your house on Monday. We already informed you via SMS. Please make sure that you are at home in this time.

 

BR,

Dany



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