My DSL connection does not work anymore from 26.06.2017- English Support

[YuanJun]

My DSL connection does not work anymore from 26.06.2017.

My address: Turmstr 29, 89231 Neu-Ulm, Deutschland

Here is the screen shot of the error code. I have double checked the wiring of my DSL connection and everything is OK.

I have tried to call the service number but it is German speeking whch I don't understand. I need a English support.

Could you help me?

[YuanJun]

Can anybody help me?

[Julz2k]

Moderators here are often busy and an official reply can take up to several days.

You can try the Vodafone Facebook support, they speak english and usually have better support than the hotline can deliver.

[Jens-K · Accepted solution]

Hi YuanJun,

welcome to the Vodafone Community!

If your DSL connection still doesn't work, sende me a private message with your name and customer number. I will have a look into the trouble ticket.

Regards,

Jens

[YuanJun]

When could I get an appoinment to fix the DSL problem?

Two week without internet but  DSL fee charged monthly.

[YuanJun]

Who can tell me how to call +49 201 5070046?

I'm pretty sure that I have input the correct customer number, but it always said that my customer number is incorrct and I cannot reach the operator of the hotline.