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Smart-Analyzer

Modem keeps restarting

Hi,

I have an issue with my cabel internet connection. My modem keeps restarting atleast 3 times a day and I loose internet connectivity because of it. Please help me with this issue.

Modem: Sagemcom FAST 5460

Thank you in advance!

Moderatorin

Re: Modem keeps restarting

Hi Darshan,

 

are they always the same times where the cable router restarts or does it vary?

 

Regards

Steffi

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Smart-Analyzer

Betreff: Modem keeps restarting

Here are my connection logs

modemDiag1.PNGmodemDiag2.PNG

Smart-Analyzer

Re: Modem keeps restarting

Hi Steffi,

 

No it does not always happen at the same time. It varies in time and frequency.

Moderator

Betreff: Modem keeps restarting

Hi Darshan,

 

I will check the connection. Please send me your name, address and customer number by PN. Please also let me know here if you have sent the message.

 

Kind regards

Marco

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Smart-Analyzer

Betreff: Modem keeps restarting

Hi Marco,

I have sent you my details in PN. Please have a look.

br,

Darshan

Smart-Analyzer

Betreff: Modem keeps restarting

Hi,

I checked my connection for two days and the issue still seems to persist.
Please help.

Thank you!
regards Darshan

Moderatorin

Betreff: Modem keeps restarting

Hello Darshan,

 

does the cable router always restart or does it only terminate the connection?

 

Regards

Steffi

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Smart-Analyzer

Betreff: Modem keeps restarting

Hi Steffi,

It always restarts.

regards,
darshan

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Moderatorin

Betreff: Modem keeps restarting

Hey Darshan,

 

There was a problem on the line. Can you please see if the restarts are still occurring?

 

Regards

Steffi

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