abbrechen
Suchergebnisse werden angezeigt für 
Stattdessen suchen nach 
Meintest du 
Aktuelle Eilmeldungen

TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!

1

Frage

2

Antwort

3

Lösung

Modem keeps restarting
Darshan
Smart-Analyzer
Smart-Analyzer

Hi,

I have an issue with my cabel internet connection. My modem keeps restarting atleast 3 times a day and I loose internet connectivity because of it. Please help me with this issue.

Modem: Sagemcom FAST 5460

Thank you in advance!

9 Antworten 9
Steffi
Ex-Moderator:in
Ex-Moderator:in

Hi Darshan,

 

are they always the same times where the cable router restarts or does it vary?

 

Regards

Steffi

Bewertet hilfreiche Beiträge mit Likes und Sternen!
Darshan
Smart-Analyzer
Smart-Analyzer

Here are my connection logs

modemDiag1.PNGmodemDiag2.PNG

Hi Steffi,

 

No it does not always happen at the same time. It varies in time and frequency.

pRo-Marco
Ex-Moderator:in
Ex-Moderator:in

Hi Darshan,

 

I will check the connection. Please send me your name, address and customer number by PN. Please also let me know here if you have sent the message.

 

Kind regards

Marco

Bewertet hilfreiche Beiträge mit Likes und Sternen!

Hi Marco,

I have sent you my details in PN. Please have a look.

br,

Darshan

Hi,

I checked my connection for two days and the issue still seems to persist.
Please help.

Thank you!
regards Darshan

Steffi
Ex-Moderator:in
Ex-Moderator:in

Hello Darshan,

 

does the cable router always restart or does it only terminate the connection?

 

Regards

Steffi

Bewertet hilfreiche Beiträge mit Likes und Sternen!

Hi Steffi,

It always restarts.

regards,
darshan

Steffi
Ex-Moderator:in
Ex-Moderator:in

Hey Darshan,

 

There was a problem on the line. Can you please see if the restarts are still occurring?

 

Regards

Steffi

Bewertet hilfreiche Beiträge mit Likes und Sternen!