TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 18.10.2020 08:55
Hello! I just switched apartments in the same city and zip code. I plugged in my router and it worked for a few hours but now it's not working.
I logged into the control panel and reset and rebooted everything. I've turned the power off and on and reset my router but nothing is working. Can someone please help? I'm a student so I need my internet up and running as soon as possible. Thank you!
Gelöst! Gehe zu Lösung.
am 23.10.2020 15:22
am 19.10.2020 16:48
Hey Elisabeth7,
did you report the move to us? Are all cable ok? Can you use TV?
Regards
Jens
am 19.10.2020 19:45
I did go into a store and updated my address today and I did so online as well. I don't have TV through Vodafone only WiFi. Should it just take a little bit? There are other people in the building with Vodafone as well.
am 21.10.2020 10:38
Hey
I can take a look at the connection 🙂 Will you send me your customer data (customer number, name, address and date of birth of the contract holder) via a private message?
Then please let me know in the post when you have sent me the data.
Regards
Tobias
am 21.10.2020 10:45
Just sent you a message with my information , thanks!
am 22.10.2020 11:14
Hi Tobias it's still not working can you please take a look? Thanks!
am 22.10.2020 16:46
Hey,
well, i would like to send you a technician, something looks wrong on the connection. There are multiple disconeccts / Timeouts.. , could you send me a mobile number via private message?
Regards
Tobias
am 23.10.2020 15:22
am 12.05.2021 11:25
Hi Jens,
I left it unplugged overnight and it now seems to be working. Fingers crossed it stays that way.
Thank you
am 14.05.2021 09:58
Hello Elisabeth7,
I guess you wanted to give your feedback in your other thread :). I will close this one here, please reply in the other one if we can close it as well.
Kind regards,
Claudia