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Modem Not Processed
Elisabeth7
Smart-Analyzer
Smart-Analyzer

Hello! I just switched apartments in the same city and zip code. I plugged in my router and it worked for a few hours but now it's not working.

I logged into the control panel and reset and rebooted everything. I've turned the power off and on and reset my router but nothing is working. Can someone please help? I'm a student so I need my internet up and running as soon as possible. Thank you! 

1 Akzeptierte Lösung

Akzeptierte Lösungen
Tobias
Ex-Moderator:in
Ex-Moderator:in
Hey,

thanks for the mobilenumber, my colleagues will contact you 😉

Regards

Tobias
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Lösung in ursprünglichem Beitrag anzeigen

9 Antworten 9
Jens
Moderator:in
Moderator:in

Hey Elisabeth7,

 

did you report the move to us? Are all cable ok? Can you use TV?

 

Regards

Jens

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I did go into a store and updated my address today and I did so online as well. I don't have TV through Vodafone only WiFi. Should it just take a little bit? There are other people in the building with Vodafone as well. 

Tobias
Ex-Moderator:in
Ex-Moderator:in

Hey

I can take a look at the connection 🙂 Will you send me your customer data (customer number, name, address and date of birth of the contract holder) via a
private message?

Then please let me know in the post when you have sent me the data.

 

Regards

 

Tobias

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Just sent you a message with my information , thanks! 

Hi Tobias it's still not working can you please take a look? Thanks! 

Tobias
Ex-Moderator:in
Ex-Moderator:in

Hey,

 

well, i would like to send you a technician, something looks wrong on the connection. There are multiple disconeccts / Timeouts.. , could you send me a mobile number via private message?

 

Regards

 

Tobias

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Tobias
Ex-Moderator:in
Ex-Moderator:in
Hey,

thanks for the mobilenumber, my colleagues will contact you 😉

Regards

Tobias
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Hi Jens,

I left it unplugged overnight and it now seems to be working. Fingers crossed it stays that way.

Thank you 

Claudia
Ex-Moderator:in
Ex-Moderator:in

Hello Elisabeth7,

 

I guess you wanted to give your feedback in your other thread :). I will close this one here, please reply in the other one if we can close it as well.

 

Kind regards,

Claudia

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