Label - devices disconnected every 5 seconds

[Odenefoth]

Good morning,

I have a cable contract 500mbps and unlimited phone calls. The past week all my devices are getting disconnected every 5 seconds or so. I tried every possible reset, factory reset, disconnecting cables, run Malwarebytes , antivirus etc. Tested one device each time and all have the same issue. I logged into the router and apparently it sees my devices as potential threats and kicking them out. Main issue is Black list address and ddos attack. I tried calling service number but everyone is rude because I do not speak German. I think the router is defective. I am using the Vodafone router. Any solutions?

[Claudia]

Hello Odenefoth,

do you use WiFi or an ethernet connection? Which devices do you use? I would also check you router, please send me a private message with your date of birth, customer number and full address. Answer here again afterwards.

Kind regards,

Claudia

[Odenefoth]

I have send you a private message with all the information! Thanks

[Manu]

Hi Odenefoth,

thanks for the data. It's a firmware problem, colleagues are already working on a solution. You will be informed by SMS when it is finished.

Many greetings, Manu

[Odenefoth]

Ok thank you. I'm waiting because it is more than 10 days that I cannot use the product and I really need it for work. 

[Tobias]

Hey,

look at this thread here, we gonna rollback probably the firmware, my colleagues are testing a few things. If its okay, the problem should be fixed then.

Edit; spelling corrected*

Regards

Tobias

[Odenefoth]

Hey Tobias,

Thanks for the info. It is still the same so the rollback didn't happen yet. I am following the thread that you told me and waiting for further updates. If there is something I can do from my side, even a restart please let me know. Have a nice day

Best

[Manu]

Hi,

the only thing you can do is wait. Sorry, we also have to wait...

Best Regards, Manu

[Odenefoth]

Hi...

It's been more than 20 days. It is really frustrating and it is not solved yet. I got an SMS that my article number for service have been solved. Restarted the modem, maybe to get a new firmware but nothing. It is still disconnecting every 3-5 seconds  occasionally. Then for 5 minutes is fine and then starts again.. I cannot use the product for so long.

[Manu]

Hi Odenefoth.

you have a new firmware installed. Can you please have a look in the logs of your router? Is there something notet?

If you want, take a screenshot and post it.

Best Regards, Manu