TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 22.08.2019 00:45 - zuletzt bearbeitet am 22.08.2019 08:51 von Matthes
Hello, I've been using kabelbox for more than a year and everything was fine, but several months after problems started. Firstly my internet connection had dropped for about a five days till technitian fixed it (I don't know details). Some time after that my connection started to drop randomly. At the beginning it wasn't very bad, but now every day starts with a two-three router resets for me. It can drop more than five times a day, and each time it needs about ten minutes to recover.
I tried to call the hotline, but I cannot pass a robot because my German is bad.
This is very annoying and I'd terminate the contract, but my 2year contrat hasn't ended yet.
I don't know to investigate it, ping doesn't work and router gui simply shows "connection is in progress".
Please help.
Edit @AndreiShokhin by Matthes (Mod): please pay attention to choose the correct board selection, moved from "Störungsmeldungen Internet, TV & Telefon DSL".
am 24.08.2019 14:26
Hi AndreiShokhin,
I'll check your connection and then we will decide what to do next. Please send me your name, address and customer number by PN. Please also let me know here if you have sent the message.
Kind regards
Marco
am 27.08.2019 07:28
Hi AndreiShokhin,
the signal is very bad I'd like to send a technician for free to fix that. If that is okay for you, please send a valid mobile number and tell me, when a visit is possible from your side.
Kind regards
Marco
am 27.08.2019 12:26 - zuletzt bearbeitet am 28.08.2019 10:38 von pRo-Marco
Hallo Marco,
thanks a lot for your investigation!
My phone number is ***
Any time is okay.
am 28.08.2019 10:41
Hi AndreiShokhin,
please don't write you mobile-number visible for all
The technician will call you to arrange an appointment.
Please keep me informed.
Kind regards
Marco