Kabel internet no connection; English speaking help

[Kerry2]

We have had no internet connection since 01.11
No faults reported for our area, other connections in our building are fine. We have tried resetting the router.
Downstream connection light is lit, upstream light is blinking.

How can I find help?

[Tina]

Hello Kerry2,

welcome to our community. Nice to see you.

Send me the following informations in a private message:

full name
address
customer number

Write a short reply here afterwards.

Kind regards

Tina