Kabel Internet drops connection

[anasmatic]

Hey guys,

I'm not confident in my German yet so I need support in English.

My internet connection drops alot,

On my wife's phone every hour she experience alot of disconnects.

Me I experience hickups in connection, apps like Twitter and Master Class loads content for five minutes ! But if I use the web they are working fine.

I'm on Kabel , Red internet and 500 phone.

The experience was horrible comparing to previous Provider that I tried to cancel my contract but looks like we are stuck together for two years.

But If you can fix this I will continue my contract.

Please help.

[pRo-Marco]

Hi anasmatic,

would you please do a speedtest?

I'd like to check your connection as well.

Please send me your name, address and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco

[anasmatic]

Hello, I did reply with information required.
thanks.

[Martin59]

Hi anasmatic,

So the interference now only occurs on your smartphone?

Have you ever reset the router to the factory settings?  

Does the interference also occur on a device that is connected via LAN cable?

Best regards, Martin

[anasmatic]

Thank you for your reply,

- Yes I have this problem via mobile, on limited service (Twitter, MasterClass, Amazon Kindle, CuriosityStream, GoogleTranslate) where they fail to download/stream/update their data.

This happens every now and then.

(Last week it happened, this weekend they are fine ! )

- I tried once to reset to factory settings, that was a month after my subscription activated and no improvement..

I haven't tried recently.

- No I don't connect via LAN at all, and the laptop has no problems streaming or loading timelines, even though sometimes I suffer temporary slow connection.

Kind regards,

[Moni_GK]

Hello anasmatic,

is only your wife's mobile phone affected or other devices in the WLAN?

Best regards

Moni

[anasmatic]

It's my mobile,

She had issues but not complaining anymore after splitting 5ghz from 2.4

I was not complaining before splitting the frequency, all my problems started after splitting.

[Moni_GK · Accepted solution]

Hello anasmatic,

I'd be happy to swap out the router. Would that be all right with you?

Best regards.

Moni

[anasmatic]

Hello Moni,

Yes, thank you.

I hope it will work.

[Moni_GK]

Hello anasmatic,

I made the trade. The new router will be sent by mail within the next days. As soon as it is there, please send us the old device back free of charge.

Best regards

Moni