Issues with DSL Wifi router since moving flat

[Guy1]

Hello, I've had internet issues with my DSL Wifi router since moving flat three months ago. Internet connection keeps disconnecting and I need to restart the router at least three or four times per day for it to rework. This is causing major frustrations. Please advise or send new router as soon as possible to resolve this problem.

[Norman]

Hey Guy1,

i'm sorry for the issue. 😞

I'll check your landline. Send me a pm with the following data, please:

-> Your phone number or customer number (starts with 0019)

-> Your mobile phone number

I will get back to you asap.

Best regards,

Norman

[Guy1]

Hi Norman,

I sent a private message but have no response.

Please could you provide an update?

Thanks,

Guy

[Claudia]

Hello Guy1,

please send me your full address and birth day for authentication. Reply here in this thread afterwards, so I can have a look at your access.

Kind regards,

Claudia

[Guy1]

@Claudia@NormanI have sent private messages as requested.

[Steffi]

Hey Guy1,

The cable router has not been able to dial into the cable network for more than 2 weeks.

Do any LEDs still light up on the cable router?

Regards

Steffi

[Guy1]

Hi Steffi,

It was switched off whilst I was on holiday. I returned one week ago and am still having the same problems as before.

Best regards,

Guy

[Jens]

Hey Guy,

can you tell me, when is it?

Did you use wifi or ethernet?

Regards

Jens

[Guy1]

Hi Jens,

It is for wifi and I've been having this problem since October. It should not be taking this long for Vodafone to fix and this forum does not feel like proper customer service for dealing with these issues.

It does not feel right that I paid a fee to transfer to a new address and have been paying each month, for a service that is not working. Are you able to provide a refund dating back to October?

Best regards,

Guy

[pRo-Marco]

Hello Guy,

I'd like to send a technician for free at your place to fix the issue. It seems like there are some failure with the signal.

If that's okay for you, please send a germain mobile number to make an appointment.

Kind regards

Marco