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Internet stops every hour hour Saarbrücken
miat
Smart-Analyzer
Smart-Analyzer

Hello,

My Internet has been stopping every hour for a few minutes in the last 7 days (Saarbrücken 66123). know there is a disorder in the area but there is no news from Vodafone regarding the issue.

11 Antworten 11
Moni_GK
Administrator:in
Administrator:in

Hello miat,

 

I would be happy to take a look at the line. Please send me a PN with your customer data (name, address, customer number and date of birth).

 

Please contact me again when you have sent me the data.

 

Best regards

Moni

 

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miat
Smart-Analyzer
Smart-Analyzer

I have sent you a private message. Thank you.

Moni_GK
Administrator:in
Administrator:in

Hello miat,

 

there was a malfunction but it could be fixed. Is it working again?

 

Greetings Moni

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miat
Smart-Analyzer
Smart-Analyzer

It was fixed but now my internet disconnects again every hour for the last 2-3 days. 

Moni_GK
Administrator:in
Administrator:in

Hello miat,

 

the router changes frequencies, has increased timeouts and the connection values are clogged.

 

This should be looked at by a technician on site. Would that be okay and will the colleague come with you to the house installation? The cause seems to be in our area of responsibility. In this case, the service is free of charge for you. If the technician does not meet anyone at the agreed time and cannot gain access, we will charge 99.50 € for the service.  

Under which phone number can the colleague make an appointment with you?

Due to the current developments we have to take certain precautions. Therefore we need to know if there are any symptoms in your household that could be related to Covid-19. Of course we don't want to offend you, but on the other hand we don't want to endanger more people unnecessarily.

 

 

Greetings Moni

 

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miat
Smart-Analyzer
Smart-Analyzer

Thank you. I will let you know the details via private message.

Tobias
Ex-Moderator:in
Ex-Moderator:in

Hey,

 

ive gave it to my colleagues, they will contact you.

 

Regards

 

Tobias

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miat
Smart-Analyzer
Smart-Analyzer

Hi,

 

The internet is fine now. It was a general issue within my area and a not problem with my device. Thank you.

Tobias
Ex-Moderator:in
Ex-Moderator:in

Hey,

 

so, should i close the ticket then?

 

Regards

 

Tobias

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