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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 16.06.2021 22:46
Hello,
My Internet has been stopping every hour for a few minutes in the last 7 days (Saarbrücken 66123). know there is a disorder in the area but there is no news from Vodafone regarding the issue.
am 17.06.2021 09:02
Hello miat,
I would be happy to take a look at the line. Please send me a PN with your customer data (name, address, customer number and date of birth).
Please contact me again when you have sent me the data.
Best regards
Moni
am 27.06.2021 19:13
I have sent you a private message. Thank you.
am 27.06.2021 20:25
Hello miat,
there was a malfunction but it could be fixed. Is it working again?
Greetings Moni
am 27.06.2021 20:32
It was fixed but now my internet disconnects again every hour for the last 2-3 days.
am 28.06.2021 08:18
Hello miat,
the router changes frequencies, has increased timeouts and the connection values are clogged.
This should be looked at by a technician on site. Would that be okay and will the colleague come with you to the house installation? The cause seems to be in our area of responsibility. In this case, the service is free of charge for you. If the technician does not meet anyone at the agreed time and cannot gain access, we will charge 99.50 € for the service.
Under which phone number can the colleague make an appointment with you?
Due to the current developments we have to take certain precautions. Therefore we need to know if there are any symptoms in your household that could be related to Covid-19. Of course we don't want to offend you, but on the other hand we don't want to endanger more people unnecessarily.
Greetings Moni
am 28.06.2021 13:49
Thank you. I will let you know the details via private message.
am 29.06.2021 16:31
Hey,
ive gave it to my colleagues, they will contact you.
Regards
Tobias
am 29.06.2021 16:33
Hi,
The internet is fine now. It was a general issue within my area and a not problem with my device. Thank you.
am 29.06.2021 20:35
Hey,
so, should i close the ticket then?
Regards
Tobias