Störungsmeldungen Internet, TV & Telefon Kabel

Internet not working
Highlighted
Daten-Fan

Hallo,

 

I signed up and received router couple of weeks ago. I plugged it in and since then the red light is blinking continously!

 

I tried to connect with the technical services, but unfortunately its all in German and I can not get through and all the representatives provide me different options and none work.

 

I am able to connect to the router, but somehow the connection is not established and I guess something is wrong with the cable.

 

Any valid technical solution would be appreciated.

 

Thanks.

Mehr anzeigen
2 Antworten 2
Moderator

Hi mabaasit,

 

welcome to the Vodafone Community!

 

Has the connection been activated yet?

 

You will not be able to use it until it has been activated by a technician.

 

You find the exact date in our welcome letter. After the connection has been activated you can set up the modem using the Modem-Installatins-Code.

 

If the connection is active but you still can not use it, you can send me a PM.

 

I need your name, customer number and mobile phone number.

 

Regards,

Jens

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreibt uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

Mehr anzeigen
Moderatorin

Hello mabaasit,

 

as you have a Vodafone cable contract and not DSL, please send me the following details via PM:

 

- customer number

- full address

- date of birth of the contractual partner

- MAC address of the modem

 

Reply here in your thread after you sent the PM.

 

Kind regards

Claudia

Alles Easy How To Hilfe !
Mehr anzeigen