Internet not working from 3-4 days

[adityaKhanna]

Hello,

From last 3-4 days internet is not working, after evey 5 mins internet goes off for 6 hours. I tried doing the reset and everything. Model is SAGEMCOM FAST 4560. 

Kd. No  xxx

Kindly help. 

Please let me know if you need more information to solve the issue.

Thanks,

Aditya xxx

xxx@gmail.com

Edit: personal data removed for data protection & privacy reasons

[ERFD]

Hello adityaKhanna,

I'd like to check your connection. I need your customer number, address and your date of birth for legitimation by private message.

Write me briefly here, if you have sent the data.

Best regards Fred

[adityaKhanna]

Hello,

Customer number: ***

Date of birth: ***

Its been 15 days now we have not used internet for 1mb as well.

Thanks,

Aditya 

[adityaKhanna]

Hello,

Address is ***

Thanks,

Aditya ***

[adityaKhanna]

Hello,

The data has been sent.

Thanks,

Aditya ***

[pRo-Marco]

Hi Aditya,

please be careful with writing personal data readable for the whole world

The modem is not available. Please check the connection of the wires to the socket in the wall an the modem. Are there any lights glowing on the modem?

Kind regards

Marco

[adityaKhanna]

Hello,

Yes cables are connected to the modem and the 1st light (ON OFF) is continuously ON. Rest all the lights are OFF.

I did not reset everything, but nothing works. 

Is it possible to send a technician with new router.

Thanks,

Aditya

[pRo-Marco]

Hi Aditya,

the technician will call you to arrange an appointment.

Please keep me informed, if everything works out.

Kind regards

Marco

[adityaKhanna]

Hey Marco, 

Thanks for your help.

Technician wanted to access he basement but we did't have the keys. Now we got the keys as our landlord is back. 

Can you please help us to arrange a new appoitmnet as the previous appoitment is closed now.

Thank you very much again

Aditya Khanna

[pRo-Marco]

Hi Aditya,

the technician will call you again

Kind regards

Marco