Internet may not be available - KABEL

[StefanV999]

I connect my router properly but I do not have internet. Yesterday I called KABEL and they said it will be fixed today, and in Vodafone, my ticket status is DONE .. but I still do not have internet. And now you want from me to pay for a full month. I know that the problem is on KABEL and that they need to solve it, and I hope it will be tomorrow. My ticket number: ****

Edit: Remove personal data.

[Jens]

Hello StefanV999,

did you use our cablerouter or your own device like a FritzBox?

And is the installation like the instruction say?

Regards

Jens

[StefanV999]

Hi Jens, 

I used only your cable router and everything is connected properly but internet not working 😕 Can you check my status in Kabel maybe? 

[Moni_GK]

Hello StefanV999,

I'd like to see what I can do for you.

Please send me a PM with your customer data (name, address, customer number and date of birth) and then contact me again here if you have sent me the data.

Best regards

Moni