Internet led blinking

[lean8086]

Hi everyone. Sorry for writting in english. I saw that several people had the same problem but the only way to do it was with a visit from a technician. Am I doing something wrong? I just receive the auto-installable package, and everything is working, except that the router is not receiving internet. It's that simple. How do I start receiving internet? Do I need a technician for that? How can I get one with my bad german? Thanks in advance.

[DanyG]

Hi lean8086,

welcome to our community.

So you have a new DSL contract from us? And did receive the router and our welcome letter? What does the letter say about the activation date? It's necessary, that a technician activates your access. It won't work without.

BR,

Dany

[lean8086]

Hi, thank you for your reply. Yes, I have a new DSL contract and I received the router and the welcome letter. I double checked just now and I cannot find any reference to an activation date. Only that I have to make the installation by myself. How can I get an appointment to activate my access? Many thanks.

[DanyG]

Hi lean8086,

you can find the activation date on the first page of the welcome letter. But you can send me a private message, so we can solve this a little bit faster. Just send me your customer or order number and your customer password.

BR,

Dany

[lean8086]

Hi Dany, thank you for your response. I've sent you a private message.

[DanyG]

Hi lean8086,

I received your pm but as I see, you're using a cable contract. So one of our cable mods will take care of your request.

I switched your thread to the correct board.

BR,

Dany

[ERFD]

Hello lean8086,

was the modem connected correctly? Is there a multimedia socket in the apartment? Is TV running on the connection? Can you please give us a phone number where a technician can contact you if necessary?

Best regards Fred

[lean8086]

Hi Fred, thank you for reply. Yes, the modem is correctly connected. There is a 3-port multimedia socket (attached to you can image). I have no TV. My phone number is +***97, but my german is not well enough yet.

Edit by VF_Marcus: phone number deleted

[Marcus89]

Hi lean8086,

please send us your phone number via private message. It's dangerous to write public in this board 😉 Can you tell us the MAC-Address of your router, too?

Kind regards

Marcus

[Tobias]

Hey @lean8086 ,

i'll take over for marcus, thanks for the macadress! I need another phone number, please. It's also realy important that it's a german mobile/ landline number, otherwise your colleagues can't reach you. please send it to me via pn.

Regards

Tobias