Internet is not working 10713

[Luc4]

Hi,

I couldn't speak in english with someone over the phone so I am trying here.

From Yesterday internet is not working for most of the time, I tried to reset the router pulling out the power cable for 3 minutes as per instruction but it didn't solve the issue. Could you please help me to identify if there is an outage with rhe line or if it's a router issue?

Thanks

[Luc4]

Ok, I´ve sent an email to property management about the house amplifier. In case the hausmeister can provide access to the amplifier, can I provide you with his contact? 

[Wallace]

Hi,

the appointment will be arranged with you and you will then have to inform the caretaker.

Regards

Wallace

[Luc4]

Hi, 

Is the house amplifier called Hauptverteiler vor den Zählern in German?  

[Wallace]

Hey,

no, the amplifier is called an Verstärker. The technician needs access to the amplifier and transfer point (Übergabepunkt).

Regards

Wallace

[Luc4]

Hi, I have access to the Keller now.  When is the next available appointment with the technician? 

[Wallace]

Hi,

The technician will contact you soon and make an appointment.

Regards

Wallace