TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 17.05.2020 15:51
I've been having trouble with my connection since the beginning of the year now! You have sent me technicians two times, and the two times they changes my router and without any fix (The last router left is very bad and has a super slow GUI).
Since it is nearly impossible for me to get help on the phone, I cannot talk to someone and explain my problem.
The upload speed has never reached 50Mbps, which I have been paying for almost a year now (I only get 20Mbps at most).
Lately, the internet is cut off every day(sometimes multiple times per day) where the router just restarts and takes about 15 minutes to get back online.
It is very frustrating specially that I now rely on my home internet to do my job from home.
am 17.05.2020 17:37
hi, i also have problems with my connection but i guess in order to get help from vodafone staff you have to answer these questions:
I tried to translate them for you to save time instead of waiting a week for vodafone to tell you the same thing. cheers
am 18.05.2020 14:55
Thank you for your reply. Here are my info:
am 22.05.2020 10:51
Hello, IspoonJelly,
I'd be happy to watch your connection. Please send me your customer number, address and date of birth by private message.
Write here briefly when you have sent the data.
Best regards Fred
am 25.05.2020 01:38
Hello ERFD,
Thanks for your reply. I've sent you a message with all the details.
am 28.05.2020 17:04
Hi ISpoonJelly,
currently a jammer is radiating on our upstream and thus causes a too high error rate. I have arranged for the fault clearance and when the line is clean again you will receive a text message from us.
Regards
Wallace
am 29.05.2020 20:10
Alright, thanks a lot.
Will this also solve the problem with the upload speed?
am 02.06.2020 11:52
Hi ISpoonJelly,
yes, that´s the plan. The upstreams are also responsible for the upload speed.
Best Regards, Manu