I am not able to use the internet from last 3 to 5 days. The red led light is continuously flashing. Your customer care number is in German and difficult to use your service. Kindly help me as I have very less knowledge of the German language
(I have not been able to use the Internet for 3 to 5 days, the red LED light flashes continuously, your customer service number is in German and it is difficult to use your service, please help me as I have very little knowledge of German have.)
- Which contract do you have? (eg internet + telephone 100)
Red Internet & Phone 50 Cable
- Which modem / router do you use? (eg Hitron)
Arris TG3442DE
- Do you use a loaner device from us or do you have your own device ?
Loan device
- What is the error ? (Speed too low; packet loss) Send screenshots of speed tests (with date and time) and tracerts / ping plotter measurements in the event of packet loss or ping problems
After the initial installation, the Internet only worked for today. Internet flashes red
- How is your terminal connected to the modem ? ( LAN; WLAN; additional router; PowerLAN )
WIRELESS INTERNET ACCESS
- Which browser do you usually use? (e.g. Firefox)
Chrome
- Which operating system do you have on your computer? (e.g. Windows)
Windows
- Start and period of the disturbance (e.g. since the beginning of April; only in the evening)
13th September.
- Upload a screenshot of the signal values . You can find this in the user interface of your cable router via 192.168.0.1 or via 192.168.178.1 on the Fritzbox.
Status Get an overview of all parameters of your router. This can help you optimize or troubleshoot your router. system
serial number
A4A4D29CJ752156
Firmware version
AR01.01.117.01_091718_70.PC20.10
Hardware type & version
7th
Time since the last restart
00 days, 02 hours and 55 minutes
Date / time
09/17/2020 | 16:56
Internet
IPv6 address
2a02: 810d: 0: 16: 80c8: ceeb: f98e: e381
IPv6 prefix delegation
2a02: 810d: b40: 1702 :: / 63
Primary DNS IPv6 address
2a02: 8100: c0: 2b1 :: 4: 1101,2a02: 8100: c0: 2b9 :: 4: 1101
LAN network
IPv6 network
2a02: 810d: b40: 1702 :: / 63
MAC address
00: 50: F1: 80: 00: 00
WiFi 2.4GHz
MAC address
70: 54: 25: 54: 72: 33
WiFi 5GHz
MAC address
70: 54: 25: 54: 72: 34
- What measures were carried out by the fault hotline (available at 0800-5266625)?
1) Restarted by keeping it off for 3 minutes
2) Reset router
- In which state do you live?
Bavaria
