Störungsmeldungen Internet, TV & Telefon Kabel

Internet down since yesterday
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Hello,

 

Sorry for writing in English but my German is still weak and I have tried many time though the German Hotline and no one is allowed to speak in English which I find really odd. 

 

Customer number: 3325*****

 

My cable internet is down since yesterday (23rd or August) and 24 hours have passed since it happened. 

 

I have cable + telephone 200, the modem is the provided one CH7466CE. 

 

The Wi-Fi connects but internet doesn't work. Also using a cable to the PC doesn't work. 

 

The modem configuration is default, nothing was changed.

 

I have restated the modem many times, waited overnight, nothing works. It's definitely something not related to the house. 

 

Please help me, 

Samuel Dantas

 

Edit by Matthes (Mod): please do not post any personal customer data publicly

1 Antwort 1
Moderator

Hello, SDantas,

 

the modem has been online again for 7 hours. Was this failure unique or does the problem occur multiple times?

 

Best regards Fred

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