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Lösung

Internet disconnection
Moosburg
Smart-Analyzer
Smart-Analyzer
Internet connection is frequently disconnected.Everytime I have to connect it again.For past two three days when the connection Is lost I have to remove the plug and plug it again,even though after few minutes connection is lost
6 Antworten 6
Norman
Community Manager
Community Manager

Hi Moosburg,

 

i'm sorry for that issue. 😞

 

I have a few questions:

 

Does the problem still exist?

Which router/modem do you use?

What is the logfile saying?

Did you tried a full factory reset?

 

Best regads,

Norman

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Hello 

Thank you for your reply !.

Please find my answer for your query.

Does the problem still exist?

-Yes it still exists. On an average thrice per hour I have to restart the modem.

Which router / modem do you use?

-The modem name is Sagemcom (Model FAST 5460)

What is the logfile saying?

-Automatically the internet connections will loose. Then one of the light (from 4 light)  goes off, once I restart the modem, the connection will be up.

Did you try a full factory reset?

-Till now I didn’t do that. I have a doubt whether the log in password will be changed.

Wallace
Ex-Moderator:in
Ex-Moderator:in

Hi Moosburg,

 

Please send me your customer data (name, birthday, address, customer number) in a private message, then I look at the line.

 

Contact me briefly here when you have sent the data.

 

Regards

Wallace

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Hello Wallace

I have shared my information to you.

Manu
Ex-Moderator:in
Ex-Moderator:in

Hi Moosburg,

thanks for the data. The signal values are very badly adjusted.  A technician is absolutely necessary on site. Can you guarantee access to the house system?

 

Will you please send me a phone number where we can reach you by PN for an appointment?

 

Best Regards, Manu

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Hi Moosburg,

 

the technician is informed. He will call you to arrange an appointment.

Please keep us informed.

 

Kind regards

Marco

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