Internet connection breaks constantly and will remain out of service

[Anshuman]

Hello,

My internet connection is currently 2 months. Earlier down time was only 10-15 mins, but not downtime is 7-8 hours daily. I wrote the account from the vodafone customer account twice but I did not get any response. 

I am using Kablel Germany internet connection.

My customer id is xxx

Router: compal

I tried doing reset and all other trouble shooting already.

Please help me to resolve this issue asap. 

Best regards,

Anshuman

EDIT: personal data removed for your own security

[Anshuman]

Please reply and help me.

[Tobias]

Hey,

I can have a look at the connection 🙂 Do you send me your customer data (customer number, name, address) via private message?

Please let me know in the article when you have sent me the data.

LG

Tobias

[Anshuman]

Hello Tobias,

Thanks for replying.

I have sent you a private message with customer number as well.

Best Regards,

Anshuman

[Anshuman]

I am stll waiting fo your reply.

[Tobias]

Hi @Anshuman,

sorry for that late reply, we got a problem with our forumsoftware, thats the reason i reply that late 😉 I would like to send you an technician because there is something faulty on your site. I arranged already a technician, he will contact you soon to fix that problem.

Thanks!

Regards

Tobias