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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
am 21.01.2020 19:58
Sorry for posting in english as I don't speak deustch (yet) 😞
Since yesterday my internet and Wi Fi is not working anymore. It seems that my modem TG3442DE is not working properly anymore. It is stuck with PHONE and INTERNET lights on static PURPLE and WPS, WI FI and POWER on static white. When I turn off and on again, it directly goes to this routine - static purple and white lights! Can someone kindly give me support (in english if possible)?
Thank you!!!
Gelöst! Gehe zu Lösung.
am 24.01.2020 14:26
Hi,
I forgot to inform you that I had already arranged for the technician to be deployed, sorry. According to the system, he was already on site and replaced the router. Is everything OK again with the connection?
Regards
Wallace
am 22.01.2020 09:30
Hello MuriloAnt,
yes, we have here a support in english.
Can you look at the menu from the cable-router and post the signalvalues?
Or make a factory reset.
Regards
Jens
am 22.01.2020 11:15
Hello Jens, thank you for the message!
I tried to factory-reset it by pushing the reset button on the back of the device for more than 15 seconds, but it didn't worked. The lights remains static, with the same colors.
Can you kindly let me know where do I find signal values from the router menu?
Thank you!
Murilo
am 22.01.2020 13:55
Hello MuriloAnt,
what kind of cable-router did you have? Normally is the IP 192.168.0.1 and "admin" + "password" or only one of them.
Did you have another antenna socket to test the connection? If not, let me know your personal data in a pm. 🙂
Regards
Jens
am 22.01.2020 14:14
Hello Jens!
My cable router is the TG3442DE.
I will try to conect it through a cable + PC as the Wi-Fi is not working to check for signal values.
I didn't tried any other antenna socket yet but, if I disconnect the antenna, the lights remains exactly the same. If I just plug the power cable on the router, keeps showing me exactly the same lights lit, static.
Thank you
Murilo
am 22.01.2020 17:58
Tried to connect via cable and no go. I type 192.168.0.1 and it doesn't go anywhere. It's like my modem is dead....
am 23.01.2020 15:33
Hi,
A technician must check your connection on site. Do you agree to a technician visit and can you provide access to the house system?
Regards
Wallace
am 23.01.2020 15:38
Hello Wallace,
Yes, I do agree and I can provide access to it (just need to know when he will be at home, but I already have availability for tomorrow).
Thank you
Murilo
am 24.01.2020 14:26
Hi,
I forgot to inform you that I had already arranged for the technician to be deployed, sorry. According to the system, he was already on site and replaced the router. Is everything OK again with the connection?
Regards
Wallace
am 30.01.2020 08:28
Hello Wallace and team,
Yes! The technician called me, came to my residence and solved the problem by swapping the modem.
Thank you so much all for the great support!
Murilo