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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
am 21.05.2022 08:58 - zuletzt bearbeitet am 21.05.2022 09:25 von Tina
Hello,
I have been using the Internet & Phone 100 kabel for a month now and suddenly yesterday it stopped working. The internet led is blinking red. the router led is white and wifi led too.
Also I don't quite understand the invoice and how much I need to pay for this month. Thank you in advance for your answer.
Best Regards.
Edit @Youss Moving to the correct board.
am 21.05.2022 15:40
Hello Youss,
sorry that the connection does not work.
In which state do you live?
Greetings Moni
am 21.05.2022 21:03
Hello,
I live in Bavaria.
BR,
Youss
am 22.05.2022 17:10
Hello,
I'll be happy to take a look at it.
Please send me a PN with your customer data (name, address, customer number and date of birth).
Then please contact me again here, if you have sent me the data.
Best regards
Moni
am 22.05.2022 17:32
Hello,
Thank you, I just sent you a message with my info.
Best regards.
am 22.05.2022 18:36
Hello Youss,
I see you now have an open ticket on the hotline as well. My colleagues are already on it. We will inform you when the error is over.
But we can't accelerate it from here. I'm sorry.
Greetings Moni
24.05.2022 12:35 - bearbeitet 24.05.2022 12:36
Hello,
The ticket is now closed but it's still not working. Your colleagues said that it'll work again by yerterday afternoon but it didn't. What is the problem exactly and when will it be solved please ? Thank you for your help.
Best regards.
am 24.05.2022 18:50
Hi,
the router has been connected to the network for over 8 hours. Is it working again now?
Regards
Wallace
am 24.05.2022 21:09
Hi,
Yes, thank you.
BR.