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Internet Not Connecting Upon Installation
Karen61990
Smart-Analyzer
Smart-Analyzer

I am trying to set up a new 500 Cable service but the internet LED keeps flashing red with no connection. I have tried the standard restarting, unplugging, and resetting processes. Can someone please help me troubleshoot this? I have already private messaged @Tobias with my customer number and personal information. If a technician is required I am able to stay home tomorrow and friday from work. 


Thanks.

 

Best, Karen

3 Antworten 3
Wallace
Ex-Moderator:in
Ex-Moderator:in

Hi Karen,

 

please send me your customer data (name, address, birthday, customer number) in a private message, then I'll check why the router doesn't go online.

 

Contact me here when you send me the data.

 

Regards

Wallace

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Hi Wallace, I have messaged you the requested data. Thank you! 

Wallace
Ex-Moderator:in
Ex-Moderator:in

Hi Karen,

 

Our technicians tried to reach you by phone today. Is the mobile number, 516 at the end, correct?

 

Regards

Wallace

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