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am 25.03.2020 17:24
Hallo Community und Support
Langsam platzt mir echt der Kragen und ich könnte ausfallend werden.
Bekomme Abends nicht mal mehr 5% meiner Leistung von 400MB/s rein.
Der Upload ist normal!
Erstmal Infos für Support:
Vertrag: Red Internet & Phone 200+200 DOUBLE SPEED Cable Option 50Mb/s Upload
Router/Modem: CH7466CE
Leihgerät/ Eigenes Gerät: Auch schon getestet mit einem Asus GT-AC5300 und einem Cisco C1111-8P Lan Router
Fehler: Abends unter 10% Leistung ohne paketverlust. Powershell Speedtest wird angehangen.
Verbunden: Direkt über Lan (Cat 7)
Browser: Firefox, MS Edge, Chrome, Opera (Bei allen das selbe Resultat)
Betriebsystem: MS Windows 10 Pro (v. 1909 / Build 18363.720) // Und Linux mehrere Distributionen
Beginn/Zeitraum: schon seit dem ich den Vertrag habe circa 3 Jahre Jeden abend ab 17/18 Uhr
Signalwerte: Gleich im nachgangt.
Welche Maßnahmen durch Störungshotline: Unfähiges Personal dazu gleich mehr.
Gebündelte Downstreamkanäle Kanal Frequenz (Hz) Signalstärke SNR Modulation Kanal ID 1 650000000 59 38 256qam 9 2 146000000 68 38 256qam 2 3 154000000 67 38 256qam 3 4 162000000 67 37 256qam 4 5 602000000 58 37 256qam 5 6 618000000 59 38 256qam 6 7 626000000 59 38 256qam 7 8 642000000 59 38 256qam 8 9 138000000 68 38 256qam 1 10 658000000 60 38 256qam 10 11 666000000 60 38 256qam 11 12 674000000 59 38 256qam 12 13 690000000 60 38 256qam 14 14 698000000 53 34 64qam 15 15 706000000 54 34 64qam 16 16 714000000 54 34 64qam 17 17 722000000 55 35 64qam 18 18 730000000 54 35 64qam 19 19 738000000 54 35 64qam 20 20 746000000 55 35 64qam 21 21 754000000 55 35 64qam 22 22 762000000 56 36 64qam 23 23 770000000 55 35 64qam 24 24 778000000 56 35 64qam 25 Gebündelte Upstreamkanäle Kanal Frequenz (Hz) Signalstärke Modulation Symbolrate Kanal ID 1 52200000 105 64qam 5.120 2 2 36200000 103 64qam 5.120 4 3 45800000 105 64qam 5.120 3 4 58600000 105 64qam 5.120 1 Signale Kanal ID Fehlerfreie Codewörter Korrigierbar insgesamt Nicht korrigierbar insgesamt 9 2082301807 52 10 2 1836726170 53923124 274430 3 1813167539 77590932 164008 4 1816210773 40428773 34279909 5 1890919182 142 13 6 1890923674 95 12 7 1890923710 99 1 8 1890919675 72 12 1 1844033875 46517624 371251 10 1890924070 56 0 11 1890921312 45 0 12 1890924104 76 0 14 1890920035 70 0 15 1418190422 19 0 16 1418186867 18 0 17 1418190719 28 0 18 1418190762 17 0 19 1418191271 17 0 20 1418191328 11 0 21 1418192121 3 0 22 1418194926 10 0 23 1418188284 7 0 24 1418195921 17 0 25 1418190799 17 0
So jetzt kommen wir mal zur Hotline.
Erstens solltet ihr euren Anruf roboter mal überarbeiten, der ist unter aller *** ich brauch allein dort schon 5 Minuten bis der Idiot mich mal versteht oder das macht was ich will. Zudem wenn er mich nicht versteht schmeißt er mich aus der Leitung. Das Agressionspotenzial und die Wut steigt. Solltet ihr vlt nochmal überdenken dann werden weniger Hotline Mitarbeiter angeschrien 😛
Die normale Hotline also Kundenhotline nimmt mein Ticket immer höfflich an und bearbeitet mein anliegen nach meinem Interesse. Das ist schonmal sehr löblich. Das die nicht mehr machen können ist auch klar.
ABER
Jetzt kommt das böse aber. Wenn ich bei der Störungshotline anrufe könnte ich bei JEDEM mitarbeiter durchs telefon fassen und ihm eine kleben.
Zum einen kaum IT Wissen vorhaben, Patzig und lustlos mein Problem zu bearbeiten und um es einfacher zu Formulieren "Mit einem Job in der Stadtreinigung wäre dennen besser geholfen und dort sind sie auch besser aufgehoben."
Ich selber Arbeite in der IT und finde es unfassbar unverschämt wie die Techniker bei der Hotline einfach unfähig sind. Wo ist den dort das Problem mit mit zusammen unter anleitung ein paar Test zu vollziehen um die Störungsquelle zu finden und diese zu beheben. Ich mache Tag täglich nichts anderes als Netzwerk analysen, Problem behandlungen und Netzwerkserver zu Optimieren DHCP & DNS.
Selbige Problem hatte ich schonmal als am alten Router das Wlan Modul Defekt war. Ich sag der guten Frau am Telefon das dieser besagte Chip Defekt ist das ich einen neuen Router brauche. Was macht diese Frau also.
Resetet meinen Router!!! Was ist das bitte für eine ***!!!
Naja, egal ist passiert ist vergangenheit ich hoffe nur in Zukunft läuft das besser.
Zu meinem Jetzigen Problem also. Ich habe als Problemsuche und Lösung schon folgendes gemacht:
1. Meine Lankabel getestet ob brüche oder Isolierung fehlt. Eventuelle Störsignale durch Stromkabel oder Lan Kabel ersetzt. Alles CAT.7 Kabel.
2. Anderen Router angeschlossen
3. DNS Flash & Reset / DNS Routing verändert / DHCP Zurück gesetzt & Manuell eingegeben
4. Mehrere Betriebsysteme auch komplett frische Systeme aufgesetzt nur für den Bandbreitentest
5. OnBoard Lan Adapter aber auch PCI Lan Adapter verwendet (Sogar 2 Neue gekauft um zu testen ob eine von mir Eventuell Kaputt ist)
6. Browser Wechsel um eventuelle zusatzprogramme auf dem Browser einzudämen die an der messung probleme hervorrufen.
7. Bandbreitenmessung auf: speedtest.unitymedia.de Kundenportal Test Speedtest von Ookla wieistmeineip.de https://breitbandmessung.de/
4 von 5 Test zeigen meine Bandbreiten einbrüche an.
Es kann halt auch nicht sein das der Download komplett abbricht aber der Upload komplett normal ist.
Zu dem Test von Kundenportal. Wollt ihr eure Kunden eigendlich ***?
Dort steht leistung an ihrem Endgerät und ziegt dann die volle leistung an wärend andere Messungen was völlig anderes anzeigen? Wem wollt ihr das eigendlich verkaufen? Mir auf jedenfall nicht. Schön von euren Problemen ablenken genau wie dann bei der Technik die sagen unsere Messung zeigt aber bis zu ihrem endgerät ist alles gut. Villeicht kommen die bis zum Router mit ihrem Test aber NIEMALS zu meinem Endgerät zudem das dann auch Illegal wäre und ich diesem Endgerät test nicht zugestimmt habe. Also ich möchte euch bitten eure Bandbreitenmessung anzupassen das diese ECHTE werte angibt.
So nun zum Fazit und Anstöße dieses Problem zu lösen:
Fazit: Internet ist immer noch *** und dann wollt ihr mit 1GB/s werben? Lasst es besser wenn ihr euren jetzigen *** schon nicht richtig hinbekommt. Und an mir liegt dieses Problem oder Störung wie ihr es gerne nennt NICHT.
Lösungsvorschläge:
1: Mal ne richtige Messung der Signale und Ports und nicht dann wenn das Internet gerade gut läuft sondern zu stoßzeiten und dann wenn das Problem auftritt.
2: Dual Stack Lite überprüfen
3: Techniker rausschicken zu der zeit der besagten Störungswelle und den durchfluss messen. Sind Ports richtig angesteckt, Sind verstärker ausreichend da, sind die Glasfaserkabel defekt und mal nen bandbreitenmessungs test vom Kasten aus. Aber nicht nur auf den Vodafone server sondern auch mal zu einem LeaseWeb Server also anderen Servern (Randoms)
4: Mal nen Techniker zu mir in der zeit von 18Uhr bis 20Uhr. Das ihr mal seht das ich keinen *** laber
Unter anderem auch mal euren DNS und DHCP Server warten und dort die einträge überprüfen. Läuft jeder Kunde auf dem richtigen Port wurden dort drosselungen angemerkt und so weiter. Die Techniker sollten die Prozessur eigendlich verstehen.
So in dem Sinne hoffe ich das mir hier mal richtiger Support geleistet wird seitens Vodafone weil die Hotline bekommt es ja nicht geschissen!
Ansonsten mach ichs mal wie ihr. Ich überweise im Monat nur den Prozentsatz den ich Abends von euch reinbekomme. Das wird euch sicher auch nicht schmecken.
In dem Sinne bleibt alle Gesund und passt auf euch auf.
Und Schönmal ein Fettes Danke an die Die mir versuchen zu helfen sich der sache annehmen und es am ende Sogar auch schaffen 🙂
Mfg.: EliteBaer alias. Pascal
PowerShell Breitbandmessung:
Zu beachten die Uhrzeit ist in Zulu angegeben. Wir haben in Deutschland die MEZ Also bitte +1H draufrechnen bei der uhrzeit.
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Gelöst! Gehe zu Lösung.
23 Antworten 23
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am 28.04.2020 07:39
Hey,
leider können wir Dir aber keine andere Antwort geben. Es ist eine blöde Situation aber wir hier können daran leider nichts ändern 😞
LG
Tobias
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am 02.05.2020 19:08
Das ihr nichts dafür könnt ist mir klar @Tobias
gibts denn aber ne rufnummer die ich anrufen kann und die zusammen falten kann?
Sprich nen verantwortlichen der das projekt "Ausbau" von anfnag an *** hat?
Denn es ist bekannt das vodafone hier gewaltig *** hat und die planung an die falschen leute
an die hand gelegt hat der die einfachsten berechnungen nicht hinbekommt. Sonst wäre es ja aufgefallen das
Pirmasens als einziger Knotenpunkt nicht ausreicht.
mfg
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am 05.05.2020 07:31
Hallo EliteBaer,
eine solche Rufnummer gibt es nicht. Tut mir leid.
Liebe Grüße
Moni
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Unaufgeforderte PNs werden nicht beantwortet - Bitte erstellt einen Thread. Die Community hilft!
Unaufgeforderte PNs werden nicht beantwortet - Bitte erstellt einen Thread. Die Community hilft!
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am 05.05.2020 11:25
Das ist eine echte Katastrophe. Natürlich gibt es immer mal Verschiebungen, wenn man plant. Aber die eigentliche Frechheit ist die Kommunikation gegenüber uns Kunden. Ich habe ein Produkt abgeschlossen, das 200MBit/s Bandbreite enthält. Diese wird größtenteils nur zu 50% geliefert und teils - insbesondere abends, wenn man Zeit zum Surfen/Streamen hat - nur zu 2-3%. Und jedes Bemühen des Kunden durch Anruf und Störungsticket wird lapidar abgetan mit der Aussage, dass es kein Problem gäbe. Größtenteils sogar ohne aktive Rückmeldung!!
Und dann stößt man auf solche Foren und stellt fest, dass es allen hier in der Umgebung so geht!
Da erwarte ich eigentlich proaktive Kommunikation, wie und wann vf das Problem löst, und vlt. auch den Erlass der Monatsgebühren. Schließlich wird die Leistung nicht wie vertraglich vereinbart erbracht.
Ich bin echt stinksauer und nach über 15 Jahren KDG bzw. vf überlege ich ernsthaft, den Anbieter zu wechseln. Dass hier ein Sonderkündigungsrecht vorliegt, ist ja glaskar.
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