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Lösung

Internet Disruption
rduric
Netzwerkforscher
Netzwerkforscher

Hi,

 

I'm hopping I can get some help here, since my German is not very good I decided to try here before calling the customer service hotline. Below are the details of my contract, situation and what I have done already to try and resolve the issue:

  • Contract: Red Internet & Phone 100 Cable
  • Modem: CH7466CE / Firmware version 4.50.20.3
  • Router: ASUS RT-AC58U
  • The router is my own the modem is a Vodafone rental
  • The Internet completely drops for the past three days specifically around 8-10pm is when our problems start. When I enter the modem settings @ 192.168.0.1 I can see that the option "modem" has the status in process.
  • The devices connect to the Wifi connection from the ASUS router, which is connected to the modem directly 
  • Chrome
  • Windows 10, an Android phone and an iPhone
  • The issue started recently about three days ago
  • So far I have tried the following options:
    • Unplug the router and connect directly to the wifi of the modem
    • Connect the device directly to the modem via a LAN cable
    • Restarted the router several times one thing I noticed here when the modem is in status "processing" restarting doesn't do anything 
    • I have done a complete factory reset on it, however, the issue still persists
  • 10965, Berlin, Berlin
  • I took a screenshot that you can see below, I have another one of these for another day. The screenshots are date Friday and Sunday.

IMG_7248.PNG

14 Antworten 14
Martin59
Moderator:in
Moderator:in

Hello rduric,

 

in your catchment area there is unfortunately an interfering signal, which leads to the impairments.

 

The colleagues are currently working on limiting and switching off the signal.

 

Best regards, Martin

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rduric
Netzwerkforscher
Netzwerkforscher

Hi Martin,

 

Ok thank you, is there an estimate by when the repairs will be completed? As you can imagine it is extremely frustrating to have these issues, especially during work hours now that we are working remotely.

 

Best,

Robert 

Martin59
Moderator:in
Moderator:in

Hello rduric,

 

the work was completed today and the interference signal was eliminated.

 

Many greetings, Martin

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rduric
Netzwerkforscher
Netzwerkforscher

Hi,

 

My internet problems are not gone! I have been having extremely poor internet speeds during the evenings and complete disruptions that prevent us from streaming or even playing video games.

 

Please advise what should be the next step. Restarting the router does not solve the problem.

 

Regards,
Robert 

Martin59
Moderator:in
Moderator:in

Hi rduric,

 

Is the disturbance only in the evening, which speeds do you reach?

 

Best regards, Martin

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