TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 21.09.2020 09:25
Hi,
I'm hopping I can get some help here, since my German is not very good I decided to try here before calling the customer service hotline. Below are the details of my contract, situation and what I have done already to try and resolve the issue:
am 07.10.2020 17:48
Hello rduric,
in your catchment area there is unfortunately an interfering signal, which leads to the impairments.
The colleagues are currently working on limiting and switching off the signal.
Best regards, Martin
am 08.10.2020 09:21
Hi Martin,
Ok thank you, is there an estimate by when the repairs will be completed? As you can imagine it is extremely frustrating to have these issues, especially during work hours now that we are working remotely.
Best,
Robert
am 09.10.2020 21:25
Hello rduric,
the work was completed today and the interference signal was eliminated.
Many greetings, Martin
am 03.12.2020 15:13
Hi,
My internet problems are not gone! I have been having extremely poor internet speeds during the evenings and complete disruptions that prevent us from streaming or even playing video games.
Please advise what should be the next step. Restarting the router does not solve the problem.
Regards,
Robert
am 09.12.2020 16:07
Hi rduric,
Is the disturbance only in the evening, which speeds do you reach?
Best regards, Martin