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am 21.09.2020 09:25
Hi,
I'm hopping I can get some help here, since my German is not very good I decided to try here before calling the customer service hotline. Below are the details of my contract, situation and what I have done already to try and resolve the issue:
am 22.09.2020 17:03
To add to my previous message, this has now increased and happens during the day time as well not only evenings. It causes a significant disruption for my work and the work of my partner as we are both working from home.
am 23.09.2020 20:45
Hello rduric,
how long has the disorder existed approximately?
Best regards, Martin
am 24.09.2020 10:04
Hi Martin,
I believe it started last Wednesday if I am not mistaken.
It is not consistent and does not happen every night. For instance last night we had an issue, however, it was only slower connection it was not a complete disruption. That being said yesterday we have also experienced it during the day which was quite frustrating as it kept interrupting my work.
Best,
Robert
am 25.09.2020 11:45
Hi rduric,
what was it like yesterday? It could be possible, that it has something to do with this regional issue:
https://forum.vodafone.de/t5/Eilmeldungen/Kabel-Ausfall-interaktive-Dienste-im-Raum-Berlin-in-den/td...
Kind regards
Marco
am 27.09.2020 10:38
Hi Marco,
I unfortunately do not have access to the URL that you shared. It says I do not have the necessary permissions. But yes on the 24th it was still pretty bad.
am 28.09.2020 22:00
Hey,
unfortunately the thread no longer exists. Are you from Berlin? There we had some problems in the last days, but they are solved now.
Regards
Wallace
am 30.09.2020 20:02
Hi Wallace,
Yes, this issue still occurs from time to time during the day and evening.
Best,
Robert
am 02.10.2020 16:51
Hi Robert,
can you please note the date and time of the disturbances?
Regards
Wallace
am 06.10.2020 15:13
Hi Wallace,
Here is the list of occurrences in the past two days:
I can keep adding more if this is not sufficient.