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Internet Disruption
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Netzwerkforscher

Hi,

 

I'm hopping I can get some help here, since my German is not very good I decided to try here before calling the customer service hotline. Below are the details of my contract, situation and what I have done already to try and resolve the issue:

  • Contract: Red Internet & Phone 100 Cable
  • Modem: CH7466CE / Firmware version 4.50.20.3
  • Router: ASUS RT-AC58U
  • The router is my own the modem is a Vodafone rental
  • The Internet completely drops for the past three days specifically around 8-10pm is when our problems start. When I enter the modem settings @ 192.168.0.1 I can see that the option "modem" has the status in process.
  • The devices connect to the Wifi connection from the ASUS router, which is connected to the modem directly 
  • Chrome
  • Windows 10, an Android phone and an iPhone
  • The issue started recently about three days ago
  • So far I have tried the following options:
    • Unplug the router and connect directly to the wifi of the modem
    • Connect the device directly to the modem via a LAN cable
    • Restarted the router several times one thing I noticed here when the modem is in status "processing" restarting doesn't do anything 
    • I have done a complete factory reset on it, however, the issue still persists
  • 10965, Berlin, Berlin
  • I took a screenshot that you can see below, I have another one of these for another day. The screenshots are date Friday and Sunday.

IMG_7248.PNG

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Netzwerkforscher

To add to my previous message, this has now increased and happens during the day time as well not only evenings. It causes a significant disruption for my work and the work of my partner as we are both working from home.

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Moderator

Hello rduric,

 

how long has the disorder existed approximately?

 

Best regards, Martin

#Stayhome und bleibt gesund
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Netzwerkforscher

Hi Martin,

 

I believe it started last Wednesday if I am not mistaken.

 

It is not consistent and does not happen every night. For instance last night we had an issue, however, it was only slower connection it was not a complete disruption. That being said yesterday we have also experienced it during the day which was quite frustrating as it kept interrupting my work.

 

Best,

Robert 

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Moderator

Hi rduric,

 

what was it like yesterday? It could be possible, that it has something to do with this regional issue:

https://forum.vodafone.de/t5/Eilmeldungen/Kabel-Ausfall-interaktive-Dienste-im-Raum-Berlin-in-den/td...

 

Kind regards

Marco

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Netzwerkforscher

Hi Marco,

 

I unfortunately do not have access to the URL that you shared. It says I do not have the necessary permissions. But yes on the 24th it was still pretty bad.

 

 

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Moderator

Hey,

 

unfortunately the thread no longer exists. Are you from Berlin? There we had some problems in the last days, but they are solved now.

 

Regards

Wallace

#Stayhome und bleibt gesund
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Netzwerkforscher

Hi Wallace,

 

Yes, this issue still occurs from time to time during the day and evening.

 

Best,

Robert 

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Moderator

Hi Robert,

 

can you please note the date and time of the disturbances?

 

Regards

Wallace

#Stayhome und bleibt gesund
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Netzwerkforscher

Hi Wallace,

 

Here is the list of occurrences in the past two days:

  • 05.10.2020 - 15:00 - 17:00 - Internet speed continuously slow, unable to dial into conference calls
  • 05.10.2020 - 20:40 - 22:15 - Internet speed slow, unable to stream 1080p videos (speed test screenshot attached)
  • 06.10.2020 - 14:43 - 15:20 - Internet speed slow, complete disruption for 2-3 minutes, unable to load pages (speed test screenshot attached)

06.10.2020 14.43.PNG051020 at 20.40.PNG

 

I can keep adding more if this is not sufficient. 

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