Internet Connection sometimes ~15% of speed in contract

[rafaelfcsouza]

Hello/Hallo,

(en)

My German is not good, hope I can express my self in English and using a translator for German.

We have noticed that we receive a very reduced internet service at home.

Sometimes it reaches less than 15% of the speed included in the contract, with large fluctuations in signal quality.

Can someone help us with this matter?

Many Thanks!

(de)

Mein Deutsch ist nicht gut. Ich hoffe, ich kann mich in Englisch ausdrücken und einen Übersetzer für Deutsch verwenden.

Wir haben festgestellt, dass wir zu Hause einen sehr verminderten Internet-Service erhalten.

Manchmal erreicht er weniger als 15% der Geschwindigkeit, die im Vertrag enthalten ist, mit großen Schwankungen der Signalqualität.

Kann uns jemand bei dieser Angelegenheit helfen?

Vielen Dank!

[rafaelfcsouza]

So if I manage to connect a cable and get the same results will you believe that we have a problem? I dont believe that i should do such thing, but I’ll buy an adaptor just to prove that.

This just makes my choice of changing companies after my contract finishes.

[rafaelfcsouza]

And the internet stopped working again... how to make a speed test, if its not working? Posting from cellphone...

[Wallace]

Hey rafaelfcsouza,

because I can't find any errors on the line I would like to change the router. Is that okay?

Regards

Wallace

[rafaelfcsouza]

Sure!

[Wallace]

Hey,

I arranged the swap. Please send us back the defective router when you have received the new one.

Regards

Wallace

[rafaelfcsouza]

Swapped. Still, very slow sometimes, and others not working.

Opened WiFi configurations and not even getting an ip from dhcp server...

[Jens]

Hey rafaelfcsouza,

is it better now? I see, that wifi works.

Regards

Jens