am 12.01.2018 23:03
Dear Sir / Madam,
Sorry my German is not good enough to explain this matter and I have to write this message in English
Which product do you have? Internet
Which modem / router do you use? hitron
Do you use a loan device or do you have your own device? no own device
Which error occurs? (Speed too slow, website unavailable, etc.) The internet is too slow, not even ready to visit websites, around 10k downstream.
Which browser do you normally use? (IE and Chrome)
Which operating system do you have on your computer? (Windows 10)
Start and duration of the disturbance ( Jan 11, 2017 )
am 16.01.2018 16:57
when did you have the lower speed? The complete day or at specific times?
And which connection do you use for your device? Wifi or Ethernet?
am 16.01.2018 17:59
It's slow all the time, I've rebooted the routers many times and still the same, no matter morning or evening.
I've tried Wifi and Ehternet LAN connection, it's slow either way, as I said, can barely open google front page.
Thanks for your attention.
am 16.01.2018 19:55
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