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Internet Connect Extremely Slow (English)

Dear Sir / Madam,
 
Sorry my German is not good enough to explain this matter and I have to write this message in English
 
Which product do you have? Internet

Which modem / router do you use?  hitron

Do you use a loan device or do you have your own device? no own device

Which error occurs? (Speed ​​too slow, website unavailable, etc.) The internet is too slow, not even ready to visit websites, around 10k downstream. 

Which browser do you normally use? (IE and Chrome)

Which operating system do you have on your computer? (Windows 10)

Start and duration of the disturbance   ( Jan 11, 2017 )

Moderator

Re: Internet Connect Extremely Slow (English)

Hello AndyGONG,

 

when did you have the lower speed? The complete day or at specific times?

And which connection do you use for your device? Wifi or Ethernet?

 

Regards

Jens

Alles Easy How To Hilfe !
Smart-Analyzer

Re: Internet Connect Extremely Slow (English)

Hi Jens,

 

It's slow all the time, I've rebooted the routers many times and still the same, no matter morning or evening.

I've tried Wifi and Ehternet LAN connection, it's slow either way, as I said, can barely open google front page.

 

Thanks for your attention.

 

BR, Andy

Moderator

Re: Internet Connect Extremely Slow (English)

Hey Andy,

 

than let me look at your account and send me your personal data in a private message. Smiley (fröhlich)

 

Regards

Jens

Alles Easy How To Hilfe !