TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 22.10.2021 21:29
am 22.10.2021 21:41
hey,
maybe you can try AboAlarm which is a service taking care of contract cancellation on your behalf for a relatively small fee.
https://www.aboalarm.de/kuendigungsschreiben/internet-und-telefon/kabel-deutschland-kuendigen
good luck.
am 22.10.2021 21:48
Why would I be paying for a service that Vodafone should be providing themselves? This is very poor customer service considering the amount of Expats that live in Germany! And from what I heard, its not just a problem with expats but with Vodafone itself - making it very difficult to cancel contract is not ethical and I have reported the issue to the Federal Network Agency as well.
22.10.2021 22:02 - bearbeitet 22.10.2021 22:15
I don't know man, I'm just trying to help. I'm also an angry customer myself. I'm resigning now as well.
It looks like you are unable to resign because you are an expat so I'm giving you a tip how to do it easily
22.10.2021 22:23 - bearbeitet 22.10.2021 22:36
I feel with you. VF is a interesting company.
As you recognized the sole contractual language is German.
When you're inside your customer center search for Kontakt. When founded, select Kündigung and follow the instructions. Kontakt is difficult to find, certainly not done by coincidence.
When your are an expat there shout be also a HR department which should support you.
VF is a little bit special.
Edit
Also a simple search in the web did help. Click Kontaktseite
Google translate does the rest.
Userban wg. wiederholter Missachtung der Forenregeln. Gruß, das Mod-Team
am 23.10.2021 11:12
thanks, that was helpful! And you are right, they do not make it easy to cancel a contract and its not a way to retain or captivate customers. In a country with >11 million foreigners living here its quite strange that in the moment to sell everyone speaks english but not when you need help or support.
I have submitted the cancelation but still trying to get thorugh to a complaint department. I dont understand why this was not done in December 2020 when I asked and I have to pay another year of subscription for a service that is not used. Anyone knows how to open a complaint with Vodafone Deutschland?
23.10.2021 14:11 - bearbeitet 23.10.2021 14:14
As you know, sales is a different subject. They are also selling fridges to the arctic people.
You can't reach the complaint department via email. Millions of VF Customer would be delighted to have a email address und would taking use of this email address for their complaints.
A complaint management is - simple like that - missing.
The postal address, you'll find from this link.
Userban wg. wiederholter Missachtung der Forenregeln. Gruß, das Mod-Team