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INTERNET KABEL Disruption; on/off every few minutes on WiFi, low speed

Tobias
Moderator

Hey,

 

i cant see any calls from my colleagues, at least they didnt wrote something. They will contact you again.

 

Regards

 

Tobias



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IliasP
Netzwerkforscher

Hi Tobias

 

Just tell them that they can come any time they want today. We are TRYING to work from home... so we are here.

No need to call us for an appointment.

 

Thanks

 

 

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Tobias
Moderator

Hey,

 

well atleast, they have to make their appointment, its not that case that the colleagues can reach you anytime, because you are not alone Smiley (zwinkernd)

 

Regards

 

Tobias



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IliasP
Netzwerkforscher

Hello Tobias,

Your colleague reported a Grid damage last Thursday, which as fixed supposedly on Friday. We managed to have a proper Internet the weekend and yesterday.

Today, again, NO INTERNET at all.

It is absolutely inconvenient! It makes our home office impossible this situation! This is not 2021 internet service!

My contract expires in 3 months, and your colleagues are calling me to upsell me a new contract of 250-500 mbps, when I can not even have 1 with your service.

(1)
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Tobias
Moderator

Hey,

 

well, im sorry for that Smiley (traurig) Did you got a vodafone mobile contract or something like this? I could give you atleast 50GB for 16 days. If yes, please tell it via PM.

 

Regards

 

Tobias



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IliasP
Netzwerkforscher

Sent.

Confirm pls once you add them.

 

Awaiting a resolution to our network issue! the whole april and now May is a complete disaster in terms of service.

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Tobias
Moderator

Hey,

 

thanks for the PN. Ive checked it, my colleagues already gave you the  16GB.

 

Regards

 

Tobias



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zooid
Netzwerkforscher

Tobias,

 

I see so many people complain for the same issue I have across Germany.

And everyone's issues are "narrowed" down to their modems or local connection.

 

I think the problem is with your DNS server(s).

Unlike OP here my contract with Vodafone expires sooner and I'm already sick of Vodafone's incompetence so if you don't fix this disrutions with increase latency all over Germany I (and hopefully many many more) will switch to other ISP really soon!

 

What's really really interesting right now is if you're planning to charge me the 95 euro even after about one month of issues with the internet?!

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