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INTERNET KABEL Disruption; on/off every few minutes on WiFi, low speed

IliasP
Netzwerkforscher

For the past two weeks, Internet both Ethernet and WiFi is extremely slow, maximum 8-10 mbps instead of usual 50 mbps and the wifi is interupting every few minutes.

Postcode 80469

Extremely annoying, especially since we are two persons working remotely from home and I can not reach Customer support on the telephone. 

Will someone from Vodafone support please reach out and contact me?

 

thanks (and sorry for the english!)

 

 

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17 Antworten 17
Tobias
Moderator

Hey,

 

at first, please check this thread here - answer the questions here and we gonna check that later on.

 

Regards

 

Tobias



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IliasP
Netzwerkforscher
  • In which state do you live? Munich 80469
  • Which contract do you have? Red Internet / Phone 50 Cable 

 

  • Which modem / router do you use? Compal CH7466CE
  • Do you use a rental device from us or do you have your own device ? Rental form you
  • What is the error (Speed ​​too low; packet loss)  Speed to low or on-off connection during weekday working hours. instead of 50 Mbps, only 8-10 Mbps. Evenings and weekends no problems
  • How is your terminal with the modem connected ? WiFi, WLAN
  • Which browser do you usually use? chrome, edge, safar
  • Which operating system do you have on your computer? windows and ios
  • Start and period of the disturbance  Since beginning of the month in the mornings, working hours
  • Upload a screenshot of the signal values . You can find this in the user interface of your cable router via  192.168.0.1 or via 192.168.178.1 on the Fritzbox.
  • Which measures were carried out by the fault hotline (available at 0800-5266625)? just restart the router
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IliasP
Netzwerkforscher

Even with LAN, i can not reach any kind good speed. and always disruptions.

 

Tried multiple things.

 

I would like ASAP a technician to visit me and check the issue and have it fix.

We are two people working from home at the moment due to corona, and it is impossible!

 

PLEASE ASSIST. 

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Tobias
Moderator

Hey,

 

I can gladly take a look at the connection Smiley (fröhlich) Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

 

Then please let me know in the post when you have sent me the data.

 

Regards

 

Tobias



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IliasP
Netzwerkforscher

Sent.

 

Thanks!

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Tobias
Moderator

Hi @IliasP,

 

i would like to send you a technician, could you send me a mobile number? Could you give our technicians acces to the housesystems?

 

The second thing is that we need to take certain precautions because of the current developments. Therefore, we need to know if there are any symptoms in your household that could be related to Covid-19. We don't want to offend you, of course, but on the other hand we don't want to put more people at risk unnecessarily.

 

Regards

 

Tobias



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IliasP
Netzwerkforscher
Spoiler
 

Sure thank you

Mobile sent as private message

We will need to find the housemeister for the house systems, I will try to arrange it.

No Covid-19 symptons, all good, careful and tested Smiley (fröhlich)

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Tobias
Moderator

Hey,

 

my colleagues will contact you later on, please give me a feedback after the technician as fixed it.

 

Regards

 

Tobias



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IliasP
Netzwerkforscher

Somebody called us but hung up immediately.

We can not reach someone when we call back.

Please make sure, someone calls back asap.

thanks

 

 

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