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I signed up new Internet for over a month and I still have no internet connection
SL2B
Smart-Analyzer

I am a new customer, signed up for new internet for the apartment I moved-in in August 2021.  Almost 2 months now and I still don't have Internet.  Vodafone was supposed to send a technician to my flat.  I had a last minute call from work on the appointment date.  I need to reschedule it but when I called the number, they don't speak English.  Please help reschedule my appointment.  Thanks!

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8 Antworten 8
Thomas
Moderator

Hi SL2B,

 

we'll see what we can do. Send me your customer number, name, date of birth and address in a private message.

 

Then reply again here in the post.

 

Regards

Thomas



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SL2B
Smart-Analyzer

My Internet Cable service still not working.  I need a technician to come to help me to set up the internet.  I can not speak German, couldn't call. 

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ERFD
Moderator

Hello SL2B,

 

we have set a new order. Colleagues will get back to you to set up an appointment.

 

Best regards Fred



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SL2B
Smart-Analyzer

I had waited for 2 weeks and no one has contact me for the appointment.  I has now been over 2 months and still has no internet.

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Moni_GK
Moderatorin

Hello SL2B,

I have left a note in the ticket. The technician will get back to you.

Greetings Moni



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SL2B
Smart-Analyzer

It has been almost 2 weeks again. I still heard nothing and NO internet!!  Can you please help me to ask the technician to set up an appointment right away and send me a text message or email to confirm?  I can accommodate anytime from Oct 26 to Nov 2.  Thank you very much!

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Claudia
Moderatorin

Hello SL2B,

 

I'm sorry it still doesn't work :/. We can only inform the technician again, can he reach you under the number that ends on ***708?

 

Kind regards,

Claudia

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SL2B
Smart-Analyzer

yes, that phone number works but can he also call a Canada Number?  

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