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I have 20 Mbit/s DSL instead of 100


Hello! I have a terrible internet connection. My internet is interrupted all the time and I checked speed it's about 20 Mbit / s instead of 100. I also received 2 routers instead of one and nobody still answered me what should I do with it. Help me, please!

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1 Antwort 1

Hello UDarya,


I need more information so I can help.


Which contract do you have? (e.g. Internet + telephone 100)

Which modem/router do you use? (e.g. Hitron)

Do you use a rental device from us or do you have your own device?

Which error occurs? (Speed too low; Packetloss) Also send screenshots of speed tests (with date and time) and tracerts/pingplotter measurements in case of packetloss or ping problems

How is your device connected to the modem? (LAN; WLAN; additional router; PowerLAN)

Which browser do you normally use? (e.g. Firefox)

Which operating system do you have on your computer? (e.g. Windows)

Beginning and period of the disturbance (e.g.: since the beginning of April; only in the evening)

Upload a screenshot of the signal values. You can find them in the user interface of your cable router via or for the Fritzbox.

What measures were taken by the fault hotline (available at 0800-5266625)?

In which federal state do you live?


Greetings Moni


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