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How to cancel my WLAN-Hotspot-Flat contract?
ante2
Smart-Analyzer
Smart-Analyzer

Hello,

I wanted to cancel my WLAN-Hotspot-Flat option, so I sent demand for cancelation via post in December 2019. 

Contract is not canceled, and I'm still being charged for that option in January and February 2020. 

Could someone help me with this?

5 Antworten 5
Stephan
Moderator:in
Moderator:in

Hi ante2,

 

then we'll have have a look on that.

 

Please send me a private message with the following information:

 

your name

your address

date of birth

your customer number

the link of this thread

 

Please reply here when you have sent the private message.

 

Regards

Stephan

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Private msg is sent. Thank you

Hi ante2,

 

thanks for the pm.

In December you sent us the revocation form you got to your contract. Since the contract was from October this was far too late to revoke the contract, as stated in our letter from December 27th.

What I can do is to take your post here from February 21st as a cancellation letter. The Hotspot-Flat will end on March 21st.

 

Regards

Stephan

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That will be fine. Danke!

Stephan
Moderator:in
Moderator:in

Hi ante2,

 

no problem, you're welcome.

 

You will get the confirmation in the next few days.

 

Regards

Stephan

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