Hello . My internet is so slowly

[Snipklas]

Hi,
I want to write about my problem with my internet EasyBox 804, because now it's so slow.
The first time I installed my Internet I was happy with what fast Internet, but after 2-3 months it became too slow.
I even watched video on the YouTube platform, it always appeared as 144p, if I put more then there was a perpetual video upload. Even in my online games, I started to notice this and the connection became worse and I can not hear what my friends are saying. Seychas I checked the speed of my internet and it is 3.7 Mbps, and even the download speed is 0.3 Mbps. I think this is very small. l want someone to write me what's happened with my Internet .

Edit: @Snipklas thread moved to right board

[Andre]

Hey Snipklas,

im sorry that you are not satisfied with your landline.

Please make a few speedchecks via http://speedcheck.vodafone.de/ & keep track of the ticketnumbers.

Then send me a private message with your customernumber, your mobile & 3-4 speedcheck Ticketnumbers.
Please make this checks with a direct lan connection & without other devices using the landline.

Then i will have a look & open an incident ticket if necessary.

To send me a private message, please click on my name/avatar -> then on the right side "Diesem Benutzer eine private Nachricht senden".

Best regards,
Andre

[Snipklas]

l wait

[Andre · Accepted solution]

Hi Snipklas,

please send me the required information via PM.
Without a customernumber , i can't check your landline.

Best regards,
Andre

[Snipklas]

The system block me to send you the email . l'll put it here 
Kunden-Nr.: xxx

Edit: Customer number deleted.

[Jens-K]

Hi Snipklas,

please do not post personal data in public!

You can send Andre a private message via this LINK 

Regards,

Jens

[Snipklas]

Now , after when Tehnician came , he resolved problem and now is not 3 mbps but 6 mbps . Thanks , this is better than 3 mbps .

[Andre]

The router syncs itself with ~17 Mbit/s now.

Please try using a direct lan connection with the router. More then 6Mbit/s should arrive (as long as not multiple User/Devices use it simultaniusly). Though everyting from 6Mbit/s on is with the margin of the contract/tariff.

Best regards,
Andre

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