Häufige Unterbrechung des Internets - neuer Kabelvertrag (1000 Mbit / s)

[ahamedma]

Leider bin ich neu in Deutschland und spreche nicht fließend Deutch, daher muss ich diesen Beitrag auf Englisch schreiben. Verwenden Sie bitte einen Internetübersetzer wie Google, um ihn in Deutch zu übersetzen.

Hello,

I recently made a contract for Vodafone Kabel for internet.

My Kunder-Nr. is (can private message the number).

I am facing frequent internet disconnect issue.

I called customer support center and they asked me to try few things but it did not help.

This is a new contract and I am not happy with your service.

Please fix this issue as soon as possible as I am working from home and this is causing interruption to my job. I am not able to attend office calls and meetings because of this.

Please provide me a turn around time to fix this issue.

If this issue cannot be fixed by that time then I would not have any other option other than canceling my contract as the service provided by you does not meet the commitments in the contract.

I already emailed kabel-impressum@vodafone.com but no response.

I called the technical support team again and filed a compliant on 13.May.2021. Till now issue not fixed. 

I have attached the proof of my compliants. For your information, I raised my issue well before the 14 days deadline of cancelling any contract. Hence I need below committments from Vodafone if not please cancel my contrack.,

1. Need a committed turn around time to fix this issue (in two working days)

2. Fix the issue within the committed date else cancel my contract.

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[Moni_GK · Accepted solution]

Hello ahamedma,

unfortunately, however, the question about the house connection amplifier was not answered. This is usually located in the basement. It is best to ask the property management.

Greetings Moni

[ahamedma]

Hello Moni,

I spoke to them. Yes it is available in the basement and we have access to it.

Regards

Mansoor

[ahamedma]

Hello Moni,

Yes we do have access to the amplifier.

Regards

Mansoor

[Jana478]

Hello ,

I see in the system that a technician appointment has already been made for 26.05.

Please give us feedback if everything is working again after the technician has been there.

Many greetings

Jana

[ahamedma]

Hi,

The issue is fixed after the technician visit. No I am getting above 650mbps download and 50mbps upload speeds.

Thanks to the moderator team (especially @Moni_GK ) for their support.

Regards

Mansoor

[Claudia]

Hello ahamedma,

great the technician could fix the problem :). I will close your thread now.

Kind regards

Claudia