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Frage
Antwort
Lösung
am 17.06.2021 19:37
Hi,
I am using vodafone kabel internet at same place from 2+ years but never faced any problem. But form past 10 days, internet is disconnected every 1 hour or so. After 5 minutes it comes back, but why should it disconnect in first place regularly?
I contacted customer care, they assigned a technician. Technician called and said we need to change the router and will send new one.
I got the new router today and within 2 hours, internet got disconnected 3 times.
Can you please solve this issue once and for all? Let me know if you need more information.
Thanks
Ankit
am 18.06.2021 08:12
Hi Ankit,
please fill out the questionnaire. This will make it easier for the first narrowing down.
Kind regards
Marco
18.06.2021 17:12 - bearbeitet 18.06.2021 17:16
@pRo-Marco ok, here it is:
19.06.2021 18:21 - bearbeitet 19.06.2021 18:33
Hello annkintel,
please send me the name of the contract holder, the date of birth, the complete address and the customer number via PN.
Please leave afterwards a short feedback here.
Best regards, Martin
am 19.06.2021 18:42
sent @Martin59
am 19.06.2021 19:49
Hello annkintel,
the line looks very good so far. Have you already reset the cable router to the factory settings?
Best regards, Martin
am 19.06.2021 20:34
yes @Martin59 , have tried whatever I could. Reset, restart, unplug/replug cable
am 19.06.2021 21:38
ello annkintel,
How are the devices connected to the cable router, via LAN or W-LAN? I can't see any interruptions on your connection at the moment.
Best regards, Martin
am 19.06.2021 21:44
@Martin59 connected via WLAN
Right now it may be working, but as i mentioned in the initial message, the connection disconnects every few hours. May not have happened from last couple of hours. I experienced disconnection in morning ~10am, then ~12pm, then again ~4 to 5pm. I don't have exact times from yesterday, but it happened during yesterday afternoon as well as evening.
am 20.06.2021 09:23
@Martin59 for the record, the internet was disconnected few minutes back, i think 9:10-9:20am.