> If there are no known incidents in this region, a callback by a colleague from the technical department is offered at the end of the check.
There were no known incidents at the time, and I was offered a call back from your colleague, who after some debugging (I assume) directed me to call another German number if the issue persisted. Sadly this number was automated and kept asking for things in German, which I didn't understand. So that led to nowhere. 😞
> Frequent disconnects are most likely an indicator of something faulty with the landline itself. In rare occasions a defect of the router.
Yes, I assume the same, but without someone more technical to check the issue out all I can say is what I have experienced. The most frequent disconnects seem to be when I use a site that pulls more data, like say Instagram/Discord/Telegram. If I were to simply browse the net, then the connection would last a bit longer. Maybe an hour or so before disconnecting.
> If its not possible due to the language barrier, send me a private message with your customerdetails. But it may take 1-2 days till i'll get to have a look into this. I need your dsl customer & mobilenumber.
I have sent you a PM. Thanks 🙂
