Equipments returning not registered yet

[CezarSampaio]

Hello! I'm Cezar, I recently returned 2 items to Vodafone on 17.10.2020: 

- GigaTV Station

- WLAN-Kabelrouter Compal CH7466CE

The Sendungsnummer is 35865***

However, only 1 item was received, the GigaTV Station. According to the MeinKabek portal, the WLAN-Kabelrouter hasn't been received yet, and the due date was 21.10.2020. Its status is open.

I have sent both before the due date and I have the DHL Einlieferungsbeleg.

Will I be charged?

[Nancy · Accepted solution]

Hello CezarSampaio,

I checked your customer data and both devices have arrived in the meantime. So you will not be charged for either.

Do you have any questions?

Best regards

Nancy

[CezarSampaio]

Great to hear! Thank you for your help!

No questions anymore, that's all!

[Nancy]

Hello CezarSampaio,

since we could clarify everything, I close your thread.

Best regards

Nancy