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[English Support Needed] Really bad internet connection

Ninjabaker
Daten-Fan

Hello, 

I am currently subscribed to the: Red Internet & Phone 500 Cable

However, my speeds are really bad. Not even reaching 50mbps most of the time.

 

This is one of my computer connected via LAN that shows speed throughout the day.

 

Screenshot 2021-01-23 at 18.30.27.png

 

Any idea how I can fix this? This has been going on for several weeks now. Even streaming content is really bad.

 

I tried everything: restarting the router, connection over LAN and what not, nothing works.

 

Since I do not speak German yet, it's very hard for me to talk about this over the support line. Any help would be really appreciated.

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2 Antworten 2
Ninjabaker
Daten-Fan

Sorry, forgot to add my ZIP which is: 22607

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ERFD
Moderator

Hello Ninjabaker,

 

we will be happy to take a look at your connection and the problem. Please send us the customer number, name incl. address and date of birth of the contract holder via private message.

 

Write here briefly when the data has been transmitted.

 

Best regards Fred

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