English-New Kabel contract no internet

[Anildar]

Hello all,

I have bought new Kabel internet contract and received the Kabel router. I connected the Kabel Router into the wall socket via the adapter. After 24 hours the internet light on Kabelrouter still blinks red. It did not connect to internet. Could you please provide a solution? Thanks!

[Claudia]

Hello Anildar,

I will need the following information to check this:

- customer number

- your birth date

- address

- MAC address of the modem

- a phone number

Please send those information in a private message, then answer here again.

Kind regards,

Claudia

[Anildar]

Hi Claudia, i sent you a private message yesterday with information.

[Claudia]

Hello Anildar,

as you wrote via PM your Internet connection works now. Do you agree that I close your thread?

Kind regards,

Claudia