(English) Can't upgrade my dsl tarriff speed event though my line has been upgraded to 100

[nebas]

Hello,

I have a contract with speed of 50mb.

My line has been upgraded and allows now speeds of 100mb, but I can not change my dsl tariff / bandwith in my vodafone interface which still only propose the 50mb rate.

If I do a dsl check on vodafone or telecom, I can get a 100.

And my fritzbox routeur shows a line with 110mb download and 40mb upload, but I'm stuck at 50.

How can I change that?

I tried to call customer service multiple times but could not find somebody who spoke english.

Thanks for your help.

Fabien

[Seb4sti4n]

Hello nebas,

I will check this for you.

Please send me a private message with you customer number and you customer password.

Best Regards

Sebastian

[nebas]

Hi Sebastian,

Thanks for your answer, i can send you my customer number by dm, but my password?

Why do you need my password?

Thanks,

Nebas

[DanyG]

Hi nebas,

we need the password to check, if you are really the owner of the contract or a person who is allowed to order changes on the contract.

Since they are our servers, your data is protected.

BR,

Dany