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Lösung

Easybox Activation ( DSL connection but not activation)
Jaupi
Smart-Analyzer
Smart-Analyzer

Hi,

Yesterday I got the vodafone internet. After the technical team uses the modem and create network. But ... until now it does not activation.

This is the second day and I do not understand why it does not activation.

I call hotline but all speaks German long and my German is low I dont understand everything.

 

Please support me.

Thank you

 

8 Antworten 8
Andre
Ex-Moderator:in
Ex-Moderator:in

Hey Jaupi,

im sorry that your landline is not working properly.

Do you get any error message when you try to enter the modeminstallationcode?
What router are you using, what leds are flashing?


Best regards,
Andre

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Jaupi
Smart-Analyzer
Smart-Analyzer

Hi,

I  dont  get  any  error  message, just  i  commming  from begining.

Everything  is  going  good  but  it  doesnt  connect  with  vodafone entwork.

You can  find  some print  screen  attached.

Thanks in advance

 

WhatsApp Image 2019-04-10 at 14.33.16.jpegWhatsApp Image 2019-04-10 at 14.33.15.jpegWhatsApp Image 2019-04-10 at 14.33.16 (1).jpeg

 

 

Jaupi
Smart-Analyzer
Smart-Analyzer

I have  used  easybox  804  and  the  internet   and  WLAN  light  flashing  right.

I  dont have  telefon because  I  dont use  and  I  didnt  get.

 

Thanks

Jaupi
Smart-Analyzer
Smart-Analyzer

Any body  can  help  me?

 

This is  the  four  day   that  I  didnt  get  any  help about my tema 😞

Jens-K
Ex-Moderator:in
Ex-Moderator:in

Hi Jaupi,

 

as Andre is on vacation during the next week I am answering you here.

 

Please send me a private message (click on my avatar -> Diesem Benutzer eine private Nachricht senden)

 

I need your name, customer number and mobile phone number for questions and SMS.

 

I will check the line and open, if necessary, a techical ticket for you.

 

Regards,

Jens

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Jaupi
Smart-Analyzer
Smart-Analyzer

Thank you so much  for the first time help.

Now  I have  changed  the  adress  and  the  tecknik  team has  connected  the  internet.

But  I  have  again  problem with internet  and   it  doesnt  fuction.

 

It  seems  like  in  images  attached.

Thanks  in advance

 

vodafone  interne t -  problem.png

Andre
Ex-Moderator:in
Ex-Moderator:in

Hey Jaupi,

this errormessage means that you are using wrong login credentials.

You have moved to another location.

You did get a new modeminstallationcode with your welcomeletter on the 17th July 19.
Please check your email inbox / spam folder.

Reset the router to factory defaults (press the reset button on the backside of the router) then go to easy.box in your browser & enter the correct modeminstallationcode.

Best regards,

Andre

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Jaupi
Smart-Analyzer
Smart-Analyzer

vielen Danke  fur deine  Hilfen.

Mit  freundlichen Grussen

Armando