Easybox 804 no internet

[bonisbal]

Hello,

I've just arrived home from vacation, and the router can't connect to the internet. The router's diagnostic page says that the DSL cable is not connected (of course it's connected). I tried the steps from "DSL checklist", and did a hard reset. When I'm trying to activate the router, I can't make the next step because it doesn't detect that the DSL is connected.

Also important that there is a reconstruction in part of our building.

[bonisbal]

I still have the problem. Could you help? Since you don't have English IVR, or phone support, this is the only plaform where I can contact you.
https://forum.vodafone.de/t5/Mobilfunk/English-Speaking-Hotline/td-p/689479

[Norman]

Hi bonisbal,

i'm sorry. You can send me a pm with your customer number and your personal password.

I'll check your landline and will inform you asap.

Regards,

Norman