Störungsmeldungen Internet, TV & Telefon DSL

Easybox 804 - No DSL cable connection
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Daten-Fan

Hallo,

 

I had a new apartment and the technician from Vodafone visited my house last week for the "Umzug" issue.

Unfortunatelly, my EasyBox cannot connect to DSL still. When I try to actiate EaxyBox, it always appears "Please plug the DSL cable into the dedicated DSL port on EasyBox" while the "continue" button keeps gray. How could I solve this problem please?

 

Many thanks in advance.

 

Best regards,

Shenghui.

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4 Antworten 4
Moderator

Hello Shenghui_Aachen,

 

but the DSL cable is connected and connected to the telephone socket?

 

Best Regards

Sebastian

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SuperUser
Verschoben aus "Gewinnspiele"
Moved from "sweepstakes"
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Daten-Fan

Hello Sebastian,

 

yes, all cables are connected.

 

Yesterday I called the service center, they asked me to set to factory settings.

 

However, as long as I confirm the factory setting, my laptop is disconnected from EasyBox, and the thin and long light of Easybox is continuously shining in red for whole day. Seems not set back to factory settings.

 

What can I do now please?

 

Best regards,

Shenghui.

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Moderatorin

Hello Shenghui_Aachen,

 

can you please give me the information from here?

 

Then please send me a private message with your customer number and your customer password.

 

BR,

Dany

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