[ENGLISH] Super Slow speed Chausseestr. 38-42

[Bassma]

Dears, 

I newly subscribed the cable service at speed of 400 MB/s , unfortuantely I recieve much lower speed than that and continous interruptions, when asking my neighbours they informed me that there is a known issue and i have to report for credit or immeditate termination option, please check.

Best, 

Bassma

[Der Ritter]

---

@Bassma@  schrieb:

(...) when asking my neighbours they informed me that there is a known issue and i have to report for credit or immeditate termination option (...)

---

And?  Have you done so yet?  I don't fully understand what your goal with this post is and what

---

@Bassma@  schrieb:

(...) please check.

---

is referring to precisely.  Please clarify.  Thanks.

[Marcus89]

Hi Bassma,,

I'll have a look at your connection so please send me your name, address and customer ID via private message and reply at this thread, if it's done.

Kind regards
Marcus

[Claudia]

Hello Bassma,

do you have a low speed all the time or is it rather in the evening and on weekends? What speed do you receive exactly? How often do you experience interruptions, do they occur with a connection over cable?

Kind regards

Claudia