[EN] Very unstable internet connection and modem restarted several times a day

[Vitor23]

Hallo,

Sorry for writing in English, but I don't speak German.

Tarif: Red Internet & Phone 100 Cable
Modem: Compal CH7466CE

Since last year, I'm experiencing many connection problems with my home wifi. Sometimes the connection drops, or the signal is intermittent and the router reboots a few times a day. But must of the times I have to manually reboot to temporary improve the situation. Working from home means to restart the modem at least 10 times a day.

This, of course, is affecting my productivity in home office. When I have an important online meeting, I'm using my 4G smartphone connection, because it's more reliable.

I use this router and service since 2018. I can't say it was perfect in the past, but it's definetely worst now. Even when my connection was slower, I'm sure it was more stable.

I'm based on Berlin 10249.

Is there any solution for it?

Vielen Dank,
Vitor

[Wallace]

Hi Vitor,

welcome to our community.

I'll be happy to take a look at your connection. Send me your customer data (name, address, customer number, birthday, current phone number) in a private message and then let me know here that you have sent the data.

VG Wallace